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Portland General Electric

Engaged employer

not what it used to be - Customer Service Advisor Portland General Electric Employee Review

3.0
2 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Excellent pay, okay benefits.. lots of room for move around, cross trainings, “support” roles,

Cons

Leadership does nothing for you. Unless you kiss a** or know someone you’ll forever be stuck in “support” roles where they do not compensate you for cross training.. their phone goals are unrealistic, they will walk all over you if you let them. It’s not what it used to be / the environment when I first started was so different, it felt people actually cared.. now it’s fake.

Explore other reviews about Portland General Electric

5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to build a career. There are strong opportunities for internal movement and development, and leadership genuinely seems to care about employees and the culture. The benefits are excellent, particularly the retirement and 401(k) programs. Like any publicly traded company, there is a focus on performance, accountability, and delivering results, so if you’ve worked in an environment that reports earnings and manages to shareholder expectations, you’ll find the pace and expectations familiar. Overall, a purpose-driven organization with meaningful work and good people.

Cons

- company in transition -communication noise

2
2.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The benefits at PGE are wonderful. 401k Match, a healthy amount of PTO, health support, and the pay is top notch.

Cons

There is a toxic culture being spread in Human Resources right now. There is a lack of fairness and trust being displayed by senior leadership. Most don't feel trusted to do their jobs as they constantly feel watched and monitored. There is a view of favoritism happening and it's noticed by many, observing the lack of flexibility around work life balance, hours and child/elder care responsibilities. There are many out on a leave of absence due to these stressors affecting people who were once healthy excited workers. You can see on their faces how people's health is taking a toll. SLT talks about how your mental and physical health is important, but it feels more like a liability. And in the end, there are overall feelings of if you leave, it's totally okay because they'll just replace you with someone they know. And they don't seem to care.

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