Unfortunately Unfortunate - Toy Store Team Lead/Administrator/Assistant Buyer Poor Richard's Employee Review

Thank you for taking the time to share your perspective. We’re sorry to hear that your experience at Poor Richard’s was not what you hoped for. Although we’ve only been the owners for about 90 days, we care deeply about creating a supportive, safe, and consistent workplace for every member of our team. We want to address a few points clearly and respectfully: Staff Support & Expectations We recognize that transitions in ownership can be challenging, and we’ve been working hard to stabilize staffing, clarify expectations, and build a culture where communication and accountability are shared across the team. We appreciate the employees who show up consistently and work hard, and we also address attendance and performance issues directly when they arise. Operational Changes Some menu and process adjustments were made as part of updating systems and aligning with current economic realities. We understand that change can feel disruptive, and we’re committed to improving communication around operational updates so staff feel informed and supported. Food, Safety and Compliance Food safety is a priority for us. We follow health code requirements and conduct regular internal checks, and we have passed our inspections. If any employee ever has concerns, we encourage them to bring those forward so they can be addressed promptly. Payroll Transparency We want to be very clear All hours, wages, and tips are itemized on every printed paystub, and employees can review them at any time. We take wage accuracy seriously and maintain detailed records to ensure compliance and transparency. Management Presence We are actively involved in daily operations, and we are continuing to build structure, training, and leadership support as we grow. We appreciate feedback about where we can improve, and we are committed to strengthening communication and consistency across the team. We genuinely wish you the best in your next role and hope your future experiences are positive and fulfilling.