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Ponessa Behavioral Health

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Good working experience with behavioral health - Tss Ponessa Behavioral Health Employee Review

4.0
4 Apr 2015
Recommend
CEO approval
Business outlook

Pros

As a TSS, I have been given the option of choosing my clients. I love the fact that I have been able to have a work schedule that is flexible. I have been able to go to school part time and work. The environment is friendly and the coordinator is available most of the time, and so are the BSCs/MTs. What I love the most is the supportive atmosphere that comes from co-workers.

Cons

What I dislike about my job is missing hours with my client. The client isn't always available which results in loss of hours due to illness, weather, vacation or a lapse in hours due to needing re-authorization. Also, parents can make the job difficult especially if they are not communicating with the BSC or TSS.

Explore other reviews about Ponessa Behavioral Health

5.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I enjoy how there are many opportunities for BHTs and others who work for the comany to create a positive work community. My higher-ups have been very helpful, informational, firm and kind. I enjoy working with my client and it has been a good transition into working in a school setting

Cons

I cannot think about any cons right now.

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Ponessa Behavioral Health Response
3mo
Thank you for taking the time to share your experience! We’re so glad to hear that you’ve found a supportive and positive work community, and that your supervisors have made a meaningful impact through guidance and support. It’s wonderful to know your transition into the school setting has been a smooth and rewarding one, and that you’re enjoying your work with your consumer. We truly appreciate the important role our BHTs do each day—thank you!
1.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The rapport within the department was generally good, people are very supportive of one another. Supervisors could be helpful too depending on the issue. You do get to make your own schedule (somewhat). It's a nice building, I liked my individual office.

Cons

It completely wrecked my mental health; I was literally always burnt out and dealt with several severe depressive episodes while employed, as well as trauma symptoms afterwards. Granted I know this is partially due to the state of community mental health in general; however, I was in a state of constant anxiety regarding my productivity hours and always felt like I was being gaslit. If you don't meet your quota, you start losing PTO hours or sometimes even your salary. I worked 11 hour days and would still have to bring work home with me. I never felt good enough no matter what I did to get ahead. The business focuses more on quantity of clients rather than quality of their care; it sometimes felt more like I was working in a factory than in a therapy office. I feel bad because the clients are really the ones that suffer for it.

avatar
Ponessa Behavioral Health Response
3mo
Thank you for your feedback. We’re glad to hear you experienced a supportive team environment during your time with us. We do want to clarify that expectations around productivity and scheduling are clearly communicated throughout the hiring process and regularly reviewed with staff to ensure transparency. We strive to provide consistency and support so clinicians understand what is required and have the resources to be successful. We recognize that community mental health can be demanding work and may not be the right fit for everyone. We remain committed to maintaining a supportive workplace while delivering high-quality care to our clients. We wish you the best in your future endeavors.
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