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      Pleo

      Engaged employer

      Pleo reviews

      Rapidly declining - Sales Development Representative (SDR) Pleo Employee Review

      2.0
      29 Jul 2024
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      -luckily the people that work there are amazing, and you will definitely always have a good support system between your colleagues -the product is great -they have good benefits compared to the Portuguese market. One of these benefits is a mental health software that offers you a therapist or career coach etc. so really great. -I know this sounds a little unprofessional, but they have great monthly parties which boosts the currently low morale. -they have an amazing office Manager, Lily, she is always there for you when needed and she takes care of all of Pleo’s offices and does an amazing job, she should get a lot more attention and value for all the hard work she does.

      Cons

      -the morale is so low, and they keep ignoring everyone’s suggestions on how to be better. They have had major bursts of people quitting, so they are constantly rehiring, but not getting down to the root cause of the problem. -every single employee in the sales department is burnout, especially team managers. They constantly have to hear SDRs complaints and suggestions and then when they pass that on to leadership nothing happens, and they are not heard and then they can’t tell their team that because it reflects badly. -you can be a hardworking SDR and hit all the KPIs, but if you’re not booking the meetings, they do not care why might that be, they instantly blame the SDR rather than looking at the horrendous management of pipeline, or the lack of continuous training, they just put you on a ‘GEM’ which is a personal improvement plan, which is basically giving you 3 months to get your numbers up or else… - They don’t have HR within Lisbon, they have an employee who literally only shows up to let people go, and doesn’t want to hear anything from the current employees. If you were to message her because you had employee feedback or because you just needed to speak to someone in a HR capacity, she would take weeks to reply or just simply ignore you and message your team manager to take care of it. This also then goes into the fact that, because of the lack of HR, there is a lack of HR procedures, which means that everyone hooks up with everyone creating sometimes a very hostile environment, which leads to a lot of gossip and a lot of toxic conversations. It can be quite an immature place to work at sometimes and definitely needs some control from HR. -Managers and leadership do not care if an SDR is playing against the rules, as long as they are hitting the targets, they are praised. Dirty deals are still deals I guess. - overall, it is a very tiring place to work at, you see amazing hardworking people lose their spark over the course of months, it is very unstable and everyone is scared that they might be let go of, and it’s just not the best environment to work at.

      avatar
      Pleo Response
      1y
      Thank you for taking the time to leave a review and share your feedback. We're glad there are many elements you enjoyed about your time at Pleo and we can see you deeply care for your colleagues and have enjoyed the social side of Pleo in Lisbon — we hope the positive memories you've made stick with you :) We will also look into how we can better communicate how and where employees can raise concerns and share feedback. We have two people partners (HR) based in Lisbon to support our leaders and their teams. There are also other ways you can raise concerns and share feedback. A big focus for us is ensuring our leaders have the tools and skills they need to have open and honest conversations with their teams, we would always encourage employees to speak directly with them first if they feel comfortable doing so. Where this does not feel comfortable or appropriate employees can reach out to our People Partners or use our anonymous Speak Up channel to raise concerns. We also have our anonymous engagement surveys for sharing feedback on our ways of working and employee experience.

      Explore other reviews about Pleo

      4.0
      4 Oct 2023
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Pleo practically has an excellent team culture and is a good place to add your skills and your skills.

      Cons

      Most times, team bonding might not favor everyone in some regional part of the world.

      avatar
      Pleo Response
      2y
      Thanks for leaving a review! In our more distributed teams, we know it can be more challenging to bring everyone together, but we will continue to explore ways we can get better at this.
      2.0
      21 Apr 2020
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Quarterly team camps and nice social activities.

      Cons

      Where do I begin? As others have mentioned in their reviews, you’re sold an absolute dream with Pleo - that’s the best way to put it. They really sell you on autonomy and transparency and how they adhere to the ‘company values’ day in day out, and it couldn’t be further from the truth. There is no transparency, and nothing is communicated with you. It feels so ‘cliquey’, and you quite quickly know if you’re not one of the favourites. During my time, I’ve never felt so under valued and treated so horribly, despite being one of the hardest workers on paper, but apparently that counted for nothing. It was so demotivating, despite what you did you weren’t recognised. Somebody actually got congratulated for making 22 calls in a day during a company meeting - how embarrassing. A prime example was a colleague who hadn’t hit target for 4 months yet still got promoted. Additionally, new starters who had received extremely poor / or no training were put on performance plans in the first 3 months and got fired of their tenure for not hitting targets. All they talk about during the interview process is culture, and I saw the culture absolutely dive bomb into a toxic mess whilst the company tried to rapidly scale, particularly obvious from the VP level management. The processes and CRM were an absolute shambles, yet the management still expect you to hit your targets despite there being such inadequate framework to do so. My 1 to 1s with my manager were abysmal, clearly my manager had no idea how I was doing and wasn’t bothered. I had to effectively structure and fill the 1 to 1s as the manager never prepped for them. HR are unprofessional and in absolute dreamland. They didn’t even bother doing an exit interview with me, despite saying they would. This is a prime example of how they don’t even care and want to try and improve things. Additionally, without naming names, some of the employees, particularly longer standing ones were so so rude, no matter how much effort you made to try and get to know them. It is also hard to trust anyone at the company, considering the people who seem the ‘nicest’ were the ones to turn first and effectively ‘snitch’ on you. Ultimately, they dazzle you with the perks of going to Copenhagen to visit HQ, and these quarterly ‘team camps’, but ultimately the shambolic day to day operations and treatment of staff massively outweigh the perks mentioned above. I’m not the only current / former employee who feels like this, and I understand a lot of people have also left for similar reasons. I would avoid at all cost, there are so many lovely start up companies to work for in London, where you actually get to learn and contribute to the bigger picture.

      114
      avatar
      Pleo Response
      4y
      Hey - thanks for taking the time to write us a review and to share your experience with us. First of all, I'm so sorry that you had this experience while at Pleo. Having favorites and creating an environment where you feel like you're not valued is exactly the opposite of what we aim to do. Please let me address a few of your points: 1. Radical transparency is the way we roll at Pleo. If we see someone not living up to this, or you believe you're missing part of the puzzle, it's up to us to give these folks actionable feedback on their communication style. Employees should know (as much as is appropriate) what's going on - especially when it comes to their roles and department. 2. Pleo is growing - and quickly. We're in a very exciting stage right now - teams are growing each month. We have huge goals that we're hoping to smash. With goals like ours, there's bound to be a ton of change. While it's expected for a company like ours, we understand that change isn't always comfortable. There has been more structure added to the company but we hope that once the growing pains have subsided the end result is more than worth the temporary "chaos." 3. Our culture is crucial to who we are - the type of people who work at Pleo make it an incredible place to work. We try to prioritise this in our hiring process. Once someone is hired and welcomed onboard, it's up to all of us to welcome them to the team. This means discussing the "Pleo way" with them over coffee, inviting them to a Pleo dinner, explaining the team structure to them, explaining what's worked and what hasn't worked for you. It's up to all of us to preserve the Pleo culture. With more and more people joining each month, this can be difficult to maintain but we believe that collectively, we can preserve the Pleo culture as we scale. 4. I'm sorry to hear that you didn't have the best experience with your direct manager. Sometimes, people are put into roles because we see their potential to grow into that role. They're a work in progress, but we believe that with some time, hard work, and coaching, they can crush it. I'm sorry to hear that this was not the case here and urge anyone in a similar situation to reach out to the People Ops team ASAP. Overall, we hope that your experience is not shared by many at Pleo. The People Ops team would personally love to hear from you via email or Slack to discuss how we can better your experience and how we can do a better job. Please don't hesitate to reach out directly so that we can sort this out. Thanks again for submitting your feedback and we hope to hear from you soon!
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