11 Feb 2024
Anonymous employee
PlanSource Response
2yThank you for your review. We're sorry to hear your experience with PlanSource was not positive. Like any growing business, we've had to look at our expenses more closely since our ownership changed hands. This often means change, and changes can be difficult. However, we are always looking for ways to create a meaningful experience for our employees - through things like PlanSource Cares, and investing in ongoing training and development. We're proud of what we have achieved over the past 3 years and we've become profitable and increased our customer retention and satisfaction scores. Additionally, we are continuing to find ways to address employees' concerns on workload - like reviewing our staffing plans, finding ways to be more efficient through new tools, and backfilling key roles. We're proud of our product and glad you think so as well, and we're excited about the opportunity to continue to grow PlanSource.