Pros
The flexibility at Pitch121 is a massive pro, both in how you work (remote from anywhere) and what you do. The product/service is ever changing depending on what clients need or want. Those with initiative who are adaptable and flexible can have a big impact on the direction of the company overall. Leadership are open to new idea's and you can't fault their intentions or how much they care. Visibility is there, staff don't have to look far to see the impact they are having on the business.
Cons
Given the nature of marketing agencies of this size, things change quickly. The product/service offered isn't and won't ever be finished, this means processes and roles are bound to change continuously. Not all idea's are good ones and I think the downside of open leadership that listens is that you can sometimes do too much at once. Occasionally we have situations where different people are prioritizing different changes at the same time which can be slightly confusing.