RUN!! Don't walk--away from this company - Shift Supervisor Pilot Flying J Employee Review

1.0
26 Feb 2014
Recommend
CEO approval
Business outlook

Pros

The best thing part of this job is that I no longer work there!

Cons

This company is so micro-managed, there is no need for intelligence, which is obvious in the type of manager;s they hire-- Lazy, incompetent, and no sense of responsibility. Driver's with legitimate complaints are treated like trash, so you can imagine how they treat their employees.They are in trouble for not paying out rebates to trucking companies, but to my knowledge no one has taken them to task for forcing employees to work off the clock or erasing hours from employee's legitimate payroll in order to avoid paying overtime. I'm hoping that will happen in the near future. Stores are impossible to keep clean because they don't provide adequate staff. (One cashier and a manager that sits on their behind in the office for each of three shifts with up to 800 customers a day just doesn't cut it.) If your goal in life is to be forced to work like a plow mule, this is the job for you!

Explore other reviews about Pilot Flying J

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work management was really nice

Cons

I do not have any cons

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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