Hypocritical Managers - Hardworking Former Employee Pilot Flying J Employee Review

3.0
26 Feb 2014
Recommend
CEO approval
Business outlook

Pros

Getting to meet a lot of people from all over the country, love the hours for my position and that Full-time is 30+ hrs instead of 40 hrs like most companies.

Cons

When having a problem (most of the time a continuous problem) and you discuss it with the GM, he doesn't seem too care!! All he says is lets move on and he also makes excuses. Don't get my breaks on time or sometimes at all!!!! The 2nd in charge continuously talks about EVERYONE to other employees except for the employee she is talking about. The hotdogs on the grill are usually past the 4 hours they are suppose to be on the grill (ex: suppose to be pulled @ midnight but @ 2:30 am they are still on the grill). The coffee area is always dirty except for when the COFFEE HOSTESS is working. I was sick 2 times in the year I worked for PFJ but yet the 2nd in charge had a problem with me being out sick ......talking about me too 3 of my co-workers and 2 regular customers about how I called off sick!!!!! Yet I called off sick 4 hours prior too my shift. Certain employees receive special treatments(not having to clean showers, not having to clean bathrooms, do laundry, etc).

Explore other reviews about Pilot Flying J

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

1
See reviews by: Helpful|Rating|Date|All