Holier than now attitude and micro managing from upper management, some tech supports (NSS) and FSEs . Also untrained managers. Very little understanding of customer support and team work. Losing valuable FSEs' due to low wages and high school politics. Can't move up unless you are friends with upper managers. Managers manipulate numbers to hit there numbers and bonuses. Unsafe working practices with expected 26+ straight working hours and late night calls while working on high voltage systems by yourself. Raises are only if your friends with management and even with advancement very little bump in salary. management to force all hours of coverage even after long hours are worked.
Lies and manipulation through all levels. Customer sevice is At an all time low. Passing of systems with severe issues due to know one owning a service call.
No balance of work/ family.