Contact Center Representative - Contact Center Representative Philadelphia Insurance Companies Employee Review

Flexibility with a hybrid work schedule. Ability to learn more products, so it can be challenging but fun if you are looking for growth. Metrics and everyone knows what to expect which seems to be industry standard across small business.

None. PTO comparative seems light as you start out.

Nice people, focus on technology, upper management is usually ahead of insurance trends, immediate supervisors were nice and well meaning. Benefits are good, not great. Good amount of PTO.

In small business unit, you have monthly quotas and managers are constantly asking how much you are quoting and if you will reach that number. Various levels of punishment if you don’t hit this number. Quality of work, risk selection, accuracy doesn’t really matter, only how much you quote. There is no positive in hitting this number beyond not being bothered until the next month. If you exceed this number consistently, you’ll just be asked to do more. Company is doing everything in its power to save expenses. The pay rate is well below the market. People consistently leave and make much more money elsewhere. Most lower level jobs are being shipped to an Indian company and even the Indian company is having job functions replaced by AI. This is usually at the expense of quality or what our agents actually want. CEOs preach saving expenses and not replacing people, as they show up to your office after flying in a private jet and a car service. Finally, 90% of the people in the region I worked were related to somebody who either works there, were their friends, or were related to agents we did business with. Some of these people had positions made for them, where they sat there and studied for 6 months, instead of promoting people from within. This will also prevent job mobility.