Pros
Pharmalogics definitely cares about their employees. The training is absolutely incredible. They essentially pair you with someone else in the office that has been here for a while that you can lean on for support whenever you face a difficult situation on the phone. At first getting on the phones seems really scary, but they do so much mock calling and SOP training with you that it literally becomes second nature by the time that you start doing it. I really can't say enough good things about this company. I've never been able to say I love my job, but I really love working here! Every day they show us they appreciate us, whether it's free bagels, going on trips to Red Sox games, or giving out concert tickets - when you work here, you know that you're part of something special.
Cons
It's hard work, but if you're a determined and resilient person, you'll do great!