Dysfunctional from the very beginning - Key Holder Petsense Employee Review

1.0
10 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Meeting animals and helping people find the very best food for their animals. Working with shelters and rescues to get animals adopted. Became very good friends with some of my coworkers

Cons

I was hired over the phone without ever meeting anyone. My “interview” consisted of asking if I was comfortable cleaning litter boxes out. That’s it. Two weeks later I was made a key holder. Store manager was completely incompetent. Consistently breaking store policy and the law for that matter. The “open door policy” was met with “why are you throwing your manager under the bus”. My market manager is wonderful but my store manager could use a career change. He doesn’t really want to be there so store moral is so low no one wants to come to work.

Explore other reviews about Petsense

5.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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