Petco? more like Pet-NO - solutions generalist Petco Employee Review

1.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Working with animals...if you can find the time in between everything else. Decent discounts for your own pet supplies.

Cons

You will either get way too many hours or not nearly enough. There's somehow never enough people on staff to get things done even if we work quickly and efficiently. People who have been here for months and months don't have the proper training because there's basically no time to do it. You are not allowed to do it on your own time because the company doesn't want to invest in its employees. If you have a bad manager then it's impossible to get rid of them. If you have a good one they will get burnt out quickly and leave. Corporate is turning this pet supply company into an AI slop 5 Below knockoff. They also keep adding more and more metrics (and annoying questions we have to ask guests) and responsibilities without increasing pay, benefits, or any sort of bonus or compensation. Management encourages psychological manipulation just to sign people up for VCC/P. ("Don't take no for an answer", etc.) There is no incentive to this besides getting to keep your crappy job another day.

Explore other reviews about Petco

5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Hours are good, flexible job

Cons

I don't know really, good job

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

DM is a good person who genuinely wants to support the stores, but unfortunately he’s also caught in the middle of all this chaos.

Cons

Literally EVERYTHING! • Extremely limited payroll stores are frequently staffed with only two employees for an entire day, which is not sustainable. • Leadership appears disconnected from store level operations, with little clear direction. Initiatives often feel reactive, as if decisions are being tested without a consistent long term strategy. • Expansion into non pet related products raises concerns about the company’s financial health and overall focus. • Workload is overwhelming, with planogram changes happening frequently sometimes multiple times within the same week. • IT systems are unreliable, and when issues arise, store teams are expected to find workarounds rather than receiving timely support. • Animal care no longer seems to be a top priority at the corporate level. Current setups (e.g., “Desk Pets”) appear inconsistent with the company’s own care standards and guidelines.

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