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      PetSafe Brands

      Engaged employer

      PetSafe Brands reviews

      Friendly Team - Customer Service Representative PetSafe Brands Employee Review

      5.0
      6 Feb 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Everyone works together to develop a good environment

      Cons

      very strict on metrics and things along those lines. This can be a pro as well

      avatar
      PetSafe Brands Response
      3mo
      Thank you for taking the time to share your experience. I’m glad to hear that you felt the sense of teamwork and collaboration that we work hard to cultivate at PetSafe Brands. Creating a positive environment where teammates support one another is incredibly important to us. You also mentioned our focus on metrics. We do place an emphasis on clear expectations and measurable goals because we believe they help provide clarity, accountability, and opportunities for growth. That said, we are always listening and working to ensure our processes support our teammates while enabling us to serve our customers and their pets well. We appreciate the feedback and the role you played in contributing to our team. Jenny Swanson (Chief People Officer)

      Explore other reviews about PetSafe Brands

      5.0
      20 Nov 2025
      Security engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible work schedule Amazing staff who are willing to help everyone Putting people and pets

      Cons

      Not really any cons. Work is fun and so are the people.

      avatar
      PetSafe Brands Response
      3mo
      Thank you for taking the time to share your experience. It’s wonderful to hear that you’ve enjoyed the flexibility in your schedule and the supportive culture of teammates who are willing to help one another succeed. That spirit of collaboration is something we work hard to cultivate across PetSafe Brands. I’m especially glad to hear you mention our commitment to putting people and pets first. That purpose is at the heart of everything we do, and it’s encouraging to know it’s reflected in the day-to-day experience of our teammates. Thank you for being part of the PetSafe Brands team and for contributing to the culture that makes it such a special place to work. Jenny Swanson (Chief People Officer)
      4.0
      2 Jul 2026
      Principal digital designer
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great people on the team I worked in. Good work / life balance - Standard benefits - Unlimited PTO (sort of)

      Cons

      Very antiquated process and horrible management workflows. Intentional absence of Art Directors (they do not allow director positions in the creative department which is highly unusual and makes zero sense), No true creative briefs, No proper project timeline and task dependency observance, No scheduling and no project trafficking. Not having Art Directors means everyone thinks they are the Art Director resulting in endless spin and results of mediocre quality. Deadlines are constantly arbitrary so they are seldom hit.

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