I’d pass if I were you. - Anonymous employee Personify Employee Review

- As has been mentioned in other reviews, the good people are leaving in droves, and for good reason. That "pro" is getting smaller and smaller every month. - Upper management has made it clear that employee feedback is not valued outside of carefully crafted surveys with vague questions that are easy to interpret however they feel best suits their narrative. Additionally, it was recently stated in a company-wide email that if you do not agree with current policies or decisions you are encouraged to "seek another employer". Responses to asked-for employee feedback/questions became increasingly rude and dismissive during my time there; in a few recent situations recommending that curious employees “dig into the data themselves" when they ask for transparency behind some of the claims made in company meetings that do not align with employee experiences, and answering comments in a way that ignores or deflects the actual point being made or asserts that the experiences of the staff are invalid or not valuable. - Client-facing teams are chronically understaffed and if you are on one of these teams it will feel like a never-ending push to “catch up”, but you never actually will. This is in large part due to the consistent turn-over, especially on support teams. Agents get burnt out, have no chance to take real breaks for fear of falling even farther behind (your manager will often encourage you to take the breaks you need but they can’t stop the overwhelming amount of work that you’ll be facing when you return), leave, and put additional pressure on their coworkers by leaving so once the team is finally fully staffed again one or two more people call it quits due to stress. It should all be better “once the team is fully staffed and trained” but that will never happen. - This is a company with an alleged value of "transparency" but it's clear that this is conditional transparency and only the tainted version of the truth that fits the larger narrative that the executive team wants to spin. "Based on the data we're reviewing, we're not understaffed or overworked" - never mind that most teams have backlogs of work that would take days to get through with more adding to the pile each day, and angry clients who can't get timely responses or use the software without encountering major bugs. As someone who actively experienced the direct opposite of the narrative being reinforced in company communication, it felt like an attempt to convince us that our experiences are not valid. - Product department did not prioritize fixing the current problems with each of our major products unless they were literal outages and it felt as though they ignored how many client-affecting bugs were present, instead focusing on new feature releases while implementation and support teams had to provide workarounds, constantly apologize for, or brush over the current bugs that their clients encounter on a daily basis. If you work on a product-related client-facing team, it will be difficult to be a true promoter of the product you work with as you will constantly have to make excuses or workarounds for clear deficiencies. - Compensation is not competitive for the amount of technical work you will need to do. They offer “perks” like healthcare/vision/dental(no joke, that’s what the site lists as their perks) which are really just expected as part of any compensation package in today’s tech industry.