Trained and supported - Retail and Food Service (Busser/Steward Performance Hospitality Employee Review

Working as a front desk agent here has been a great experience because everything is organized and the people are professional. It's busy, but it doesn’t feel overwhelming thanks to the efficient structure. I know what to expect, which makes it easier to stay focused and do my job well. Another pro is the good communication, which is always important in a service business.

Excellent multitasking skills are essential in a job like this.

I am supposed to write something here, but honestly, I cannot think of a single positive thing because my entire experience was miserable from beginning to end.

- When ten people are forced to do the work of thirty people, burnout and constant pressure become unavoidable. That was exactly what happened here. Employees were expected to carry workloads meant for multiple people because leadership refused to hire enough staff and acted like everyone should simply tolerate it. - Management also expected employees to sacrifice weekends and holidays just to keep operations afloat. Anyone unwilling to give up personal time was immediately treated like a problem. It was exhausting, discouraging, and completely demoralizing. - The pay was just as insulting as the workloads. Employees were pushed to handle brutal amounts of work for embarrassingly low compensation. Raises and incentives felt laughable compared to the sacrifices expected from everyone. - It was humiliating to give so much effort and receive so little in return.