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      Percepta

      Engaged employer

      Percepta reviews

      I absolutely love this company but hate the micromanaging - Case Manager Percepta Employee Review

      4.0
      12 Aug 2024
      Case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I loved my coworkers and team leads. Benefits are good(kind of expensive), PTO and Vacation days start from day 1. Paid training. Pay was good for this position.

      Cons

      Training was rushed and I didn't feel prepared for my role. When asking for help, I got completely inaccurate answers. I solved the problem on my own and later resigned. As far as micromanaging, we were always being watched. Even if we made a certain face we would get counseled.

      avatar
      Percepta Response
      1y
      Thank you for sharing your experience and for your four years of dedication to Percepta. We're thrilled to hear that you loved your coworkers, team leads, and appreciated the benefits, PTO, vacation days, and paid training. It's important to us that our employees feel supported and valued in their roles. We appreciate your contributions during your time with us and wish you the best in your future endeavors. If you have any further thoughts or would like to discuss your experience in more detail, please don't hesitate to reach out to our People Innovation team at percepta.hr@percepta.com.

      Explore other reviews about Percepta

      5.0
      7 Jan 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      10 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      1w
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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