Okay job if you want to be cussed out everyday - Customer Experience Specialist Percepta Employee Review

2.0
9 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Work from home job but is switching to in office

Cons

Horrible supervisor and client base

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Percepta Response
2y
Thank you for sharing your feedback about your experience working at Percepta. We take all feedback seriously and use it as an opportunity to improve our workplace environment and practices. We're sorry to hear that your experience was not as positive as we would have hoped. Providing a supportive and respectful work environment is a top priority for us. Additionally, we recognize the challenges that can arise when transitioning from a work-from-home setup to an in-office environment. We are committed to ensuring a smooth transition and providing our employees with the resources and support they need to succeed in this new setting. Thank you again for sharing your thoughts with us. If you have any further feedback or suggestions, please don't hesitate to reach out. We value your input and are committed to continuously improving our workplace.

Explore other reviews about Percepta

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
2d
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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