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      Percepta

      Engaged employer

      Percepta reviews

      How To Mismanage Staff - Customer Service Representative (CSR) Percepta Employee Review

      1.0
      30 Jan 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Ample Parking and on site canteen

      Cons

      Training process provided out of date information that was useless when you went live. Managers would go out of their way to not offer assistance to anyone that was having issues with cases. High Stress, Low Appreciation. CSR are hired in 'Waves', which is a sign that there is a huge attrition rate.

      avatar
      Percepta Response
      2y
      Thank you for sharing your feedback with us. We're disheartened to hear about your negative experience during your time at Percepta. Creating a supportive and effective work environment is a priority for us. If you have any further concerns or suggestions, please don't hesitate to reach out.

      Explore other reviews about Percepta

      5.0
      16 Jan 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      24 Jun 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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