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      Percepta

      Engaged employer

      Percepta reviews

      50/50 - Consierge Services Manager (Call Center) Percepta Employee Review

      2.0
      25 Feb 2022
      Consierge services manager (call center)
      Recommend
      CEO approval
      Business outlook

      Pros

      IT System for Kronos and hiring are super easy.

      Cons

      Longest training in the world. Time consuming and focusing in stuff not relevant, and for topics that are more critical they go very superficial. Then they pass you with a “mentor”, who is not prepare to teach others. Everything here is base on performance (including your schedule), or points collected through clients surveys and QA’s eval. If you like to be treated like Pavlov’s dogs this is your place!

      avatar
      Percepta Response
      4y
      We spend a lot of time in training on purpose. It's our goal to set you up with the best and most important information to ensure you are ready to rock your first customer experience - and beyond. We have worked and worked to ensure this training is meaningful and sets all of our agents up for success. If you feel there are places we can improve, please let us know - we are always looking for ways to be the best at what we do - email us at percepta.hr@percepta.com - thank you.

      Explore other reviews about Percepta

      5.0
      24 Jun 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

      4.0
      10 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      2w
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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