Great place to work. - Customer Service Representative Percepta Employee Review

5.0
28 Dec 2012
Recommend
CEO approval
Business outlook

Pros

Looks like there are a few disgruntled employees posting and that is to be expected. Honestly I thoroughly enjoy working for Percepta. Management is professional and fair. Do your job and you are recognized, slack off and yes they do come down on you. HR has been nothing but helpful and answer questions fast and efficiently. PROS: Pay is not fantastic but above average for similar positions. There are incentives for hard workers to earn more each month. Great atmosphere with a tight team of workers. Management do what they can to continually train you and work on your weaknesses but also allow you to use your strengths. Snowy days you usually can leave a little early, same with some holiday eves. Healthcare was good for 2012 but cut a bit for 2013, still have it though and am happy with coverage. Working for one of the best luxury car manufacturers in the world. Plenty of functions and experience trips covered by employer. Large cubicles and plenty of personal space.

Cons

CONS: Not to much. Job can be tough and having a thick skin helps. Most of the time you just have to see the clients point of view. Climate control in office sux.

Explore other reviews about Percepta

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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