A fairly disappointing experience. - Training Department Percepta Employee Review

1.0
15 Feb 2017
Recommend
CEO approval
Business outlook

Pros

Has employee recognition events once in a while.

Cons

Poor management and leadership.Human resources makes it clear, that employers are able to take action on negative publicity or posting negative thoughts or reviews since we are a "right to work state". I fear for my job but feel that people have the right to be aware of their future (possible) employer's practices. Any offers outside of your offer letter ensure you get in writing. We were told we could work from home, but because it was not in writing, a year later and new management later, we are being forced to return to the office. If you read anything in this review **get any offers in writing** I can only speak to my experiences in the training dept. and the HR dept. I have worked at multiple employers and have been in the education and learning environment long enough to know that these practices are not the industry standard.

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Percepta Response
9y
Good day. Thank you for reaching out. It's great to hear your perspective. Right now we are strategically realigning our training and development team to offer even more valuable service to both our customers & clients. The Learning & Development team is excited with the progress and growth made in the 2nd half of 2016, and we look forward to the progress we will continue to make in 2017. All business changes have been implemented with the best interest of both our employees & customers in mind. We are fully confident that the changes being implemented will only further solidify the Percepta Learning & Development team as credible partners with our client. Thank you again for utilizing Glassdoor. Take care.

Explore other reviews about Percepta

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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