If you're not part of the clique you don't exist - Customer Experience Specialist Percepta Employee Review

High staff turnover without their cases being reassigned. Badly understaffed, average case count has doubled since the middle of the year with no support given for this. Very unwelcoming if you aren't part of the clique, you get treated like you don't exist whilst the rest of the team are very close friends and will have long and loud conversations all day to the point where this is raised in the Teams chat on a fairly regular basis. Management doesn't address concerns raised if you aren't part of this clique but will take action against you even though you perform no worse than the rest of the team. Never responded to a flexible working request despite being legally obliged to. Update: they also didn't respond to my tribunal claim within the time limit set by the tribunal so good luck getting anything resolved with these people