Overworked and underpaid - Customer Service Advisor Pep Boys Employee Review

2.0
12 Feb 2015
Recommend
CEO approval
Business outlook

Pros

Parts and service discounts. That's basically all this company has to offer by working there. That and the hours aren't outrageous.

Cons

They will squeeze every cent out of the 7 dollars an hour they pay you. You have too many supervisors telling you to hurry up and wait. You will constantly be asked to do other employee's jobs when they slack off. If you get over time you have to take a long lunch which can consist of 2+ hours.

Explore other reviews about Pep Boys

5.0
6 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not very many pros to this job, maybe a good starting point for a future career

Cons

You do not have the tools to work on modern vehicles

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