Excellent customer service. Take good care of customers. - Anonymous employee Pep Boys Employee Review

5.0
6 Nov 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My pickup truck needed a new battery and alternator. Walt, a manager at the store took good care of me and quickly replaced both items. Demonstrated good customer service. I only went there once but it was a stress free experience.

Cons

There were no cons in my experience

Explore other reviews about Pep Boys

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Through my career I have learned a lot on the automotive industry.

Cons

Corporate found a way to cut payroll by approximately $1k monthly to former assistant managers by eliminating the overtime associated with the position and eliminating the position , renamed it and lowered the hourly rate and put them under " commission ". Results...many guys looking for a new job cause with cost of living constantly increasing pay went down drastically plus most stores are understaffed but corporate keeps pushing for productivity, really bad work environment.

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