Pep Boys no good - Service Manager Pep Boys Employee Review

1.0
29 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good people to work with

Cons

Upper management is terrible. They change directions every 3 months. Area Directors aren't trained well either. Pay is low for the position especially in the area. They expect you to follow 1000 steps to get anything done. SOP for everything, so we better not ask for help. Its not like there is one anyway. Benefits are bad btw. They make the bonuses unreachable.

Explore other reviews about Pep Boys

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The 401k is great! And the manager at my store is pretty awesome too.

Cons

Open every holiday other than Christmas Day and thanksgiving day. Pepboys does not close for anything. They want everyone to work in 100+ degree weather with no A/C in shop and when the roads are unsafe to drive in winter. Company does not care about it’s employees

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