4.0
8 Jun 2019
Former employee, more than 1 year
New York, NY
Recommend
CEO approval
Business outlook
Pros
Great team to work with. A few different managers, some were better than others, but autonomy was important, and encouraged. Resources were good and communication with departments was encouraged. Relevant information was typically only a few slack chats away.
Cons
Workload at times for the CSM was high. Trying to maintain engagement and work on process improvement with over 150 accounts was difficult. Meaningful relationships were limited at times due to the necessity of bulk communication. Turn over at times was also an issue. Not necessarily for the CSM, but at the leadership level during the acquisition, which made it hard at times to focus on specific goals and metrics.