Incompetent Mess - Customer Relations Manager Pens.com Employee Review

2.0
4 Jun 2013
Recommend
CEO approval
Business outlook

Pros

Excellent bonus scheme if you exceed your targets As a CRM, you usually end up with a good customer pool that's yours exclusively

Cons

Incompetent rude management Favoritism 3-4 vitriolic emails a week about petty nonsense Other than bonuses, you still get treated like a number even if you reach your target every week

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5.0
19 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Work environment and colleagues at Pens

Cons

Stressful targets and pressure to close

1.0
26 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Hiring managers & same level teammates are generally very pleasant and good to work with As a US employee, seems like the preference is going towards non-US workers, so maybe if you're a non-US job seeker, you might have a better experience.

Cons

Benefits are not good, US HR benefits don't show any respect/support towards you becoming a parent as there is no parental leave policy. Certain higher ups like to give unsolicited advice and talk to you like you are a 10 year old, showing their lack of respect of your specific expertise in your field just because they have more work experience in their field.

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