14 Aug 2022
Peninsula Response
3yThank you for taking the time to leave feedback for us and, for your 2 years’ service with Peninsula. However, we are deeply concerned about several of the comments made in your review.
We are pleased to read that you enjoyed working alongside your colleagues within the Legal department, and that you felt you gained valuable experience from the variety of clients you worked with. It’s also great that you found the location of the Manchester office a good location for commuting to and from work.
We would like to refer to your comments in your review about Peninsula pressuring new employees to write reviews. We can confidently say that we never pressure employees to leave Glassdoor reviews. We simply invite new and current employees to provide us feedback of things they enjoy and dislike about working at Peninsula.
On occurrence when a negative appears, we want to understand an employee’s individual experience to working here and try find out where we went wrong. Therefore, we offer the opportunity to write into us via email with additional information they wish to share, and if they’d prefer to opt anonymous, this is an option too. If this is something that you wish to do, please reach us at reviews@peninsula-uk.com
As with most businesses, our employees have KPIs to ensure we can deliver exceptional round-the-clock service for which we are renowned to our clients. If there were ever any concerns around these targets or otherwise, we do encourage staff to discuss this with their line manager as caseloads are reviewed weekly.
In regard to your further feedback about some of our working policies, I have passed this onto the relevant individuals for the Legal department. We do understand that the legal department can be demanding but, with this comes career progression opportunities if desired. We offer performance reviews twice a year and have Peninsula benefits such as Profit Share, Christmas bonus etc…
Our replies to negative and positive reviews, provides the reviewer (alike yourself) the notification that we have acknowledged your feedback about working at Peninsula.
We do wish you the all the very best in your new adventure.