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Penguin Random House

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Good Lazy Girl job - Customer Service Representative Penguin Random House Employee Review

3.0
30 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Generous vacation time (with advance notice) and CS is truly remote, not hybrid. Vacation is based on seniority, but you can usually get at least one holiday week a year. LinkedIn Learning is included in the employee profile so you can take courses with no fees. Potential for a spring profit-sharing bonus and annual raise.

Cons

Use of personal/sick time at short notice comes with points that count against you. You’ll have to do LinkedIn training on your own time (but you can also take classes unrelated to your day job). CS sells a growth plan in interviews, but you’ll finish the levels in a few years and its only a few hundred dollars in raises. Team Lead and Supervisor roles are appointed for each team so there’s no opportunity apply for advanced roles or transfer to a team with a different manager. The company doesn’t do annual performance reviews and everyone gets the same 2% raise. The same goes for the annual profit sharing bonus, everyone gets the same amount.

Explore other reviews about Penguin Random House

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Great writing, Top tier production

Cons

The male director never asked me once how I was doing or offer any advice to calm my nerves (on my first production ever with them) which lead to a burdensome recording process.

2.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People, wonderful industry, books!

Cons

It has become less about the product and the people and more about the profit. No room for advancement. More work, less people, less empathy.

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