Pros
Supportive Learning Environment:
Peckham provides a very welcoming atmosphere for interns, especially those new to IT support. Supervisors and senior technicians are approachable, patient, and willing to explain processes in detail.
Hands-On Experience:
You get real-world exposure to help desk operations — troubleshooting hardware/software issues, managing tickets, assisting with account setups, and learning how to communicate effectively with end users.
Strong Mission and Culture:
Peckham’s inclusive work culture stands out. The company emphasizes empowerment, diversity, and professional growth. It’s a great environment for someone looking to build confidence and skills in a team-focused setting.
Flexible and Understanding Management:
The leadership is generally accommodating with scheduling, especially for students balancing classes or certifications.
Resume-Building Opportunity:
The experience provides a solid foundation in IT support practices, technical documentation, and customer service that’s valuable for future help desk or IT technician roles.
Cons
Limited Technical Depth (for Advanced Learners):
Some tasks may feel repetitive (like password resets, basic troubleshooting, or ticket triage). Those seeking deeper networking or system administration exposure might find it somewhat basic.
Pay and Advancement:
As an internship, compensation may be modest, and there’s limited opportunity for advancement until a full-time position opens up.
Occasional Downtime:
Workload can vary — some days are very busy, while others can be slow, which might not suit everyone’s learning pace.
Tool Access Restrictions:
Interns may have limited access to higher-level system tools or administrative functions due to security policies, which can slightly restrict hands-on technical experience.