Pros
Supportive Learning Environment: Peckham provides a very welcoming atmosphere for interns, especially those new to IT support. Supervisors and senior technicians are approachable, patient, and willing to explain processes in detail. Hands-On Experience: You get real-world exposure to help desk operations — troubleshooting hardware/software issues, managing tickets, assisting with account setups, and learning how to communicate effectively with end users. Strong Mission and Culture: Peckham’s inclusive work culture stands out. The company emphasizes empowerment, diversity, and professional growth. It’s a great environment for someone looking to build confidence and skills in a team-focused setting. Flexible and Understanding Management: The leadership is generally accommodating with scheduling, especially for students balancing classes or certifications. Resume-Building Opportunity: The experience provides a solid foundation in IT support practices, technical documentation, and customer service that’s valuable for future help desk or IT technician roles.
Cons
Limited Technical Depth (for Advanced Learners): Some tasks may feel repetitive (like password resets, basic troubleshooting, or ticket triage). Those seeking deeper networking or system administration exposure might find it somewhat basic. Pay and Advancement: As an internship, compensation may be modest, and there’s limited opportunity for advancement until a full-time position opens up. Occasional Downtime: Workload can vary — some days are very busy, while others can be slow, which might not suit everyone’s learning pace. Tool Access Restrictions: Interns may have limited access to higher-level system tools or administrative functions due to security policies, which can slightly restrict hands-on technical experience.