8 Mar 2023
Peak Response
3yThank you for leaving a review.
Our People and Exec teams have read your review and were incredibly disappointed that you had such a negative experience at Peak. Part of our mission is to create a company we all love to be a part of and we’re sorry that we did not live up to the standards that we set.
It’s clear from your review that there’s a lot of emotion, which is completely understandable. We know it’s been a really hard start to the year and the effects of that are still being felt throughout the team. We discussed your review in detail and felt that instead of responding to each of your points here with no way of continuing the conversation, our Chief People Officer, Rob, would like to set up a one to one chat with you to discuss your feedback in more detail.
If that’s not something you’d like to do, please know that our People and Exec teams read all of the reviews and are taking on board the feedback. Since the start of this year, we’ve held a Board Q&A session where anonymous questions were submitted, we’ve amended our quarterly feedback survey to include additional themes that were requested by the team, and put in more structure around our Exec and wider management teams to speed up decision making and improve communication flows. We know there’s still a lot to do – we have recently identified a list of actions, each with an Exec sponsor, and progress on these will be shared at our company stand ups on a monthly basis.
You can reach Rob at people@peak.ai. Again, we’re incredibly sorry for your experience and wish you all the best.