Looking to the future is good, but dont step on employees to get there - Senior Product Support Engineer Paycor Employee Review

3.0
6 Jun 2023
Recommend
CEO approval
Business outlook

Pros

- Immediate Team was fantastic, plenty of intra-team communication. - Immediate Manager listened to frustrations and genuinely did their best to help with any concerns. - Paycor focused on company growth.

Cons

- Product management team lacks direction. - Customers incredibly frustrated with service model. (Launch, CSM, Support) - Customer retention rates are poor - Poor Pay increase and pay bonus opportunities. - Poor internal HR communication. Internal candidates not valued.

avatar
Paycor Response
3y
Thank you for your detailed feedback. We're glad to hear about your positive experiences with your immediate team and manager, and we appreciate your candid comments about areas that need improvement. We understand your concerns regarding product management, customer service model, and our internal communication. We're committed to fostering growth for both our company and our employees, and we are taking your feedback seriously as we strive to enhance our products, services, and internal processes. We are working diligently to address these issues to improve customer and employee satisfaction. Regarding the exit interview, we apologize if this was overlooked. We highly value feedback from all our team members and will take this into account for future improvements. Thank you for taking the time to share your insights; they are crucial to our ongoing efforts to improve.

Explore other reviews about Paycor

5.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Remote-first company, flexible hours, very realistic/understanding that human beings work here, not automatons.

Cons

I have none. Honestly. Happiest I've been as an employee in any job I've ever had.

1.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paycheck hits on time every two weeks.

Cons

I wanted to like working at Paycor. The product has potential and the pitch during the interview process sounded promising. But the reality of day-to-day life here is a far cry from what's advertised. Micromanagement is rampant. Leadership tracks every minute of your day — from login times to bathroom breaks — yet somehow trusts no one to make even the smallest decision independently. You're treated like a number, not a professional. There's zero autonomy, and any attempt to take initiative is quickly shut down. The leadership team is deeply out of touch. Many managers got their roles through tenure, not merit, and it shows. They struggle to answer basic questions about the industry, lean on buzzwords in meetings, and consistently make decisions that anyone with relevant experience would know to avoid. When things go wrong, blame rolls downhill fast. The culture is toxic and cliquey. If you're not in the right social circle, advancement is nearly impossible. Favoritism is blatant, feedback is rarely constructive, and the "open door policy" is a joke — speak up and you'll find yourself quietly pushed out. The work environment doesn't help either. High turnover means institutional knowledge constantly walks out the door. Morale is low, burnout is high, and HR seems more interested in protecting the company than the employees.

1
See reviews by: Helpful|Rating|Date|All