Terrible Place to Work - Senior Client Service Representative Paycor Employee Review

1.0
4 Jun 2019
Recommend
CEO approval
Business outlook

Pros

The only pros I can think of are my coworkers, and the snacks. The wellness credit and 401K match are pretty tight, too.

Cons

Easily the worst place I have ever worked, and it shows in how quickly people leave. The turnover rate in the Kansas City office is ridiculous. At least one of the teams has the highest turnover in the entire company, I would not be surprised if both CSR teams top the list. Due to the volatile turnaround there is too much work and not enough people to do it. Experienced employees wind up crunched between the heaviest of work loads and trying to coach and assist new employees. Metrics are a constantly movie target because management is constantly changing its focus. Actual assistance and/or coaching from management is non existant, so employees are often put in lose/lose situations where they have to figure it out on their own, then get in trouble for doing things wrong.

Explore other reviews about Paycor

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Great management and work from home.

Cons

Low pay…everything else was great

1.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paycheck hits on time every two weeks.

Cons

I wanted to like working at Paycor. The product has potential and the pitch during the interview process sounded promising. But the reality of day-to-day life here is a far cry from what's advertised. Micromanagement is rampant. Leadership tracks every minute of your day — from login times to bathroom breaks — yet somehow trusts no one to make even the smallest decision independently. You're treated like a number, not a professional. There's zero autonomy, and any attempt to take initiative is quickly shut down. The leadership team is deeply out of touch. Many managers got their roles through tenure, not merit, and it shows. They struggle to answer basic questions about the industry, lean on buzzwords in meetings, and consistently make decisions that anyone with relevant experience would know to avoid. When things go wrong, blame rolls downhill fast. The culture is toxic and cliquey. If you're not in the right social circle, advancement is nearly impossible. Favoritism is blatant, feedback is rarely constructive, and the "open door policy" is a joke — speak up and you'll find yourself quietly pushed out. The work environment doesn't help either. High turnover means institutional knowledge constantly walks out the door. Morale is low, burnout is high, and HR seems more interested in protecting the company than the employees.

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