HR Generalist (HRG) and Account Manager (Field) - HRG/Acct Manager Paychex Employee Review

3.0
29 Jan 2013
Recommend
CEO approval
Business outlook

Pros

most people they hire are wonderful human beings. Made a lot of friends there. Loved my co-workers. Loved my Boss until they layed him off. Relative freedom to "run your own franchise" in this position.

Cons

Too many changes in systems and processes, too rapidly. HRG position encompasses too much. The rules and reg's of HR, not to mention healthcare reform encroaching on it all...the responsibilities are insane. Don't forget you're responsible for total account management as well (payroll, WC, 401K, health benefits and a million oither things.) The position needs to be streamlined a bit. Human Resources management and Client Account Management USED TO BE two separate jobs. They combined them about three years ago. Huge, short-sighted mistake. I had to get out. Was sad about leaving though. I was very good at my job until my brain exploded. Very few of the people involved who had to combine the two positions and work at both were, or are, happy about it.

Explore other reviews about Paychex

5.0
28 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

1.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and Flexible Time Off

Cons

Low pay. Minimal to no career growth. Constant leadership turnover. Conflicting priorities from the top with little strategic direction. Endless “do more with less” mentality and burnout. Mandatory culture and positivity “training” instead of fixing the problems creating poor culture. The company has become reactive, chaotic, and disconnected from the employees who keep it running. Current CEO drove down stock price and eradicated worker morale. Terrible leadership.

2
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