The Agency is at an all time low - Anonymous employee Paychex Employee Review

2.0
15 Sept 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The benefits are very good. You are able to build your career, as the company is very focused on career development.

Cons

Several tenure employees have left the agency and found alternate positions as management does not listen to our needs. Departments are severely understaffed, and underpaid for the amount of work that is handled on a daily basis. The workload is unmanageable. The morale is at an all time low, and management is too focused on numbers to care. We are considered just a number to them. Our new director has been in the position for a few months and has not introduced himself to our department.

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5.0
17 Jun 2026
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CEO approval
Business outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Literally just being able to work fully remote, but not much else

Cons

Pay is ridiculously low for the expected effort and tasks needed to handle client sales and after sales nurturement. About 1/3 of sales team ever hits the monthly quota. You get 13% commissions of deal size which typical deal size is anywhere from $700-$1500, 13% of that is less than $200 gross for huge amount of work load per deal for the client to just end up canceling and commissions gets clawed back.

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