Pros
The pay is competitive compared to similar hotel groups, which is really the only positive worth mentioning.
Cons
Turnover is high, and employees are constantly worried about job security. Goals and expectations change without warning, and even when you meet them, the company immediately shifts the target. Ownership frequently changes policies, procedures, and expectations, which adds confusion and instability for staff. It often feels like once they get the information or skills they want from you, your role can be changed or reduced.
You are never genuinely acknowledged for your efforts. A simple “great job” or “thank you” can go a long way, but you won’t hear that there. Only certain employees, usually the same few, receive recognition, leaving the rest feeling undervalued. Hard work is expected, not appreciated.
Leaders repeat/gossip about what is told to them in confidence to other leaders, which destroys trust. Employees who are not in management are often treated as “less than,” with little respect or consideration for their contributions.
There is no HR department, which the company urgently needs. Because of this, there’s no safe or professional channel to address concerns. Boundaries with upper management are often unclear, and communication can become unprofessional or personal. Instead of supporting employees, some leaders appear to prioritize protecting their own image, even if it creates unnecessary conflict.