Pros
The people are great, the product is needed, good support to end users. Decent work life balance. The people are good enough and benefits decent enough that if management fixes their issues and the employee expectations and pay structure, I would come back.
Cons
Antiquated sales philosophy. Does not scale to the new age. Sales is extremely under paid on a product that sees 80-90% profit margins. Renewals is EVEN MORE underpaid but is constantly called "one of the most important aspects of our business". Why should someone who is responsible for renewing over $15,000,000 in annual revenue only be paid 60k on the high end? They also EXPECT you as a renewals specialist to bring in added revenue, but that is not a benchmark they measure you by or you are paid out on. They provide zero incentive for workers to go above and beyond for themselves and the company. You get paid the same on a 100$ annual renewal as you do a $1,000,000 renewal. And you get paid the same if you lose a $1,000,000 renewal as well. Zero thought has gone into what they are asking from employees and what employees get out of the asks, leading into what the company gets out of their employees. Messed up chain of expectations.