4.0
28 Dec 2012
Former employee, more than 10 years
New York, NY
Recommend
CEO approval
Business outlook
Pros
•Decent Pay and Benefits. •Good relationships with customers and some camaraderie with coworkers •Reasonable work flow (not too many tickets and projects managed on a case by case basis) •Reasonable policies set in place to manage user behavior/workflow in enterprise environment
Cons
•Middle Management contentious with staff •immediate supervisor does not escalate problems, or "have your back" in customer satisfaction situations •Management unaware/unappreciative of individual worker skill sets: starting in 2009, many skilled IT workers were laid off, while many lackluster, or problem employees were retained; this one stymied me.