Pandora at Arbor Place Mall - Customer Service Lead Pandora Jewelry Employee Review

Easy scheduling, often works with vacations and time off requests to the best of ability including extended emergency time off, held jobs and re-hired as business allowed. Opportunities for monthly bonuses and commission on certain product; store manager does push for sales targets but also encourages and incentivizes wins and celebrations. Often brings snacks and drinks for the team. Contributed to a lot of the sales herself and always champions the wins for the store. Has won a few Pandora contests since I’ve worked there and taken the team out for events and fun activities to bond with, fill the fridge etc. Store manager is quirky but can tell enjoys the job. Would work here again.

Less room for advancement since it’s a franchise but always cross-training for future benefit

Customers, pay, benefits. That’s it

Little to no training. Instead of allowing me to complete all of my online training courses I was directed to constantly shadow staff on the sales floor. I wasn’t properly shown how to use the scheduling system or given the how to guides within proper timing. So I was trained on how to be a sales associate not a store manager. Then thrown into my permanent location during Valentine’s holiday. So I had to learn a lot in a short amount of time with no real help or guidance. District manager was very overwhelming and overbearing. Highschool mined staff who start drama and rumors. Staff also had a major entitlement issue, someone wanted the manger position but didn’t get it I guess. No one is genuine there or trying to help you as a new manager. There’s a strict phone policy however, main comms happen on your phone so the policy is highly contradictory. If you’re not overly chipper and a yes man your Dm won’t like you and may say something like “I don’t think you’re a good fit here” after your first meeting, they make you feel very uncomfortable. It was so bad the Macys workers would ask me if I was ok when my Dm wasn’t around!! The energy is really bad here RUN!