Horrible and misleading management - Customer Service Representative (CSR) Palco Employee Review

Extremely knowledgeable and professional staff. Confident in their work. Patient and always available.

No cons as of yet.

Honestly nothing. Job is remote, but the equipment they provide is low quality.

The toxic company culture here definitely starts at the top with the CEO. The limited times I had the displeasure of speaking with her, she was incredibly rude, demeaning, and speaks down to her employees. I have never worked with leadership at a company, let alone the CEO, who spoke with such flagrant disrespect to her employees. This toxic leadership flows downhill to her directors and managers, and therefore to the employee-level. My department had incredible turnover both in management and employees, mostly due to the horrible company culture. In the short time I worked there, I saw about 5 managers come and go, some simply stopped coming to work. They also cut employee benefits, including health insurance - I don't think they sponsor any of the cost of insurance, which is a bold move given the rising costs of health care (and given that their industry is in the health care field). If you're considering a career here, I recommend you don't. There's no way this place can stay in business.