High stress and unrealistic expectations overshadow benefits - Lead Care Manager Pacific Health Group Employee Review

I worked for PHG for almost 2 years and I was one of the longest standing employees in my department. I watched my colleagues quit or be fired at an unsustainable rate but stayed due to the job being remote and good benefits. The case load of each individual care manager was increased from 50 to 65 with the expectation to visit every member every month, regardless of distance or if they wanted visits. I was very proud of my work there. I handled difficult cases to the best of my ability without complaint and was told constantly how strong of an employee I was yet was constantly passed up for promotion and only received my first raise after threatening to quit. Leadership lacks any sort of consistency, with almost nonexistent communication and responsibility for failures placed on those below them. I constantly raised concerns regarding work flow and expectations only to be dismissed. I began developing physical illnesses due to stress and was told to take FMLA instead of anyone addressing the root of the issue, the unrealistic expectations. I was told I was performing highly whenever I began to speak about my burnout, leaving me feeling totally alone. I felt unable to care for my members due to to number of them and the push for successful contact over meaningful contact. I felt unable to do my actual job duties and felt more like I was drowning as more responsibility was added. Suddenly, the expectation was for us to not only contact and care for our members, but enroll new ones weekly. I was told I would not be promoted unless I was willing to work beyond 40 hours a week. When I finally quit, I received a letter that PHG had been in a class action lawsuit for poor working conditions and had settled. If you are considering working for PHG, I would suggest Turing away unless you are desperate and willing to sacrifice your own morals.