Data Analyst - Data Analyst PSB Insights Employee Review

I had a very positive experience working for PSB Insights as a transcriptionist. The role offered a high degree of flexibility—I was able to set my own hours and work fully remotely, which made it easy to balance work with other commitments. The company also provided solid benefits, including PTO, sick days, and a 401(k), which is not always common in this type of role. Beyond the logistics, PSB Insights fostered a supportive and collaborative team environment. Communication was clear, expectations were reasonable, and I felt valued for the quality of my work. Overall, it was a well-run organization and a genuinely good company to work for. My understanding is that the transcription project eventually ended due to advances in AI technology, which made automated transcription faster and more cost-effective than human transcription. That shift felt industry-wide rather than a reflection of the company itself.

The pay never increased in all the years I worked there, and it wasn't up for discussion.

A great opportunity to see firsthand what bad, failing leadership looks like.

This is a sinking ship. Stay away. The company will probably shut down by next year.