Pros
Always hiring! Lengthy training Consistent support from 3 supervisors and 1 lead out of 21-22 in management currently working. Coworkers are amazing!
Cons
One of the lowest paid crisis intervention remote options Chronically short staffed Training is geared 90% towards hotline. So if you are applying for the chatline, what you learn and what is expected once you get on the lines is different. The role plays you do during training are not accurate to the kinds of chats you are taking in the majority of your shift. Heavy on micromanaging for things that do not effect your actual job. Low to non existent on teamwork or consistency when trying to get clarity on anything. Every person in leadership you reach out to will tell you something different for the same exact question. But they are all correct so you better follow the guidance, Yet when you do the next person in leadership comes along and reprimands you for doing just that. Communication from management is also non existent unless you are one of the lucky few who have one of the good supervisors who actually care about the workers and keeping them up to date on everything, No one has any confidence in the work we are doing because of this. People in crisis are depending on connecting with someone who is confident in their role. Their lives literally depend on it. No job security. Chatline hasn't even been up and running for a full year and management is already talking about it being discontinued. They have started discontinuing programs locally so the ship is definitely sinking.