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PNC Financial Services Group

Engaged employer

Loan Processor Dealer Finance - Loan Processor PNC Financial Services Group Employee Review

1.0
20 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Absolutely nothing. The worst job and the worst department. Dealer finance is the most unorganized disaster that I have ever dealt with. Would not recommend working here to even my worst enemy. PNC should be ashamed of this Department, it breaks every policy they have in place and HR needs to step in.

Cons

Extremely low pay. No raise. No training at all but you’re still expected to produce. The only thing they care about is numbers, not that their employees are extremely miserable. Overtime every single day. Standard work hours were 730-4 but we were continually asked to come in early and were forced to stay late. Poor management. Extreme favoritism. We received more work than this small group could handle. Along with this, it’s also a customer service job, you have to deal with angry customers.. this was not specified in the job interview. We were denied lunch breaks, and were not allowed breaks. Even had to rush to and from the restroom. Lots of crying and arguing in the office. Just all around horrible.

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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