PNC is a terrible company to work for - Switcher PNC Financial Services Group Employee Review

Pay is below average in comparison to other area banks, high turn-over, Extreme micro-management, little to no communication from upper management, favoritism, unrealistic expectations in order to get Gallup Survey bonus. This is the worst company I have ever worked for. You can receive a promotion from a teller to a switcher, which requires you to be responsible for twice the amount of knowledge (both teller and office knowledge), but then not receive a raise. Not even a penny! I worked there 6 years, and even with a promotion only received a 65 cent per hour raise from the very first day I started, and I was not a bad employee obviously or I wouldn’t have gotten a promotion. I never called off work, never came in late, always took on extra tasks, and even worked by myself as an acting branch manager for months and got no recognition. Branch managers come in when they want, micro-manage every move you make for every second of the day, and then expect you to do their job too. This company expects you to bend over backwards, runs every branch short staffed, and then sends customers surveys asking them to rate the level of service from a 1 to 5. If the average score isn’t at least a 4.87 then no one in the branch gets a bonus, even if the problem was the fact that we are constantly running a skeleton crew and customers are upset about waiting in line. Policies and procedures are constantly changing, and it is possible, but sometimes difficult to keep up with all the changes on a day to day basis. In addition to that, they are always adding to our responsibilities. Now we have a special “customer language” that we have to use. They are running us like clones. We have to record every customer conversation in a data base. It’s almost as ridiculous as health records. We are stripped of our personality and are forced to say, “Good afternoon! Welcome to PNC, how may I assist you today?” ect. And if we don’t say that to every customer then we are in danger of being put on an action plan, especially if any of our customer surveys come back below a 4.87 average. Basically, PNC makes itself sound like a great place to work, but it’s not. Go to fifth third or somewhere else that actually cares about its employees.