Pros
You will learn a lot about the the mortgage industry. Most of the other representatives and some of the managers are really amazing people.
Cons
It’s a call center job so you are non stop taking inbound calls from mostly very angry customers. Extremely micromanaged. Your entire day is monitored from the moment you sign in until you sign out, including all your bathroom breaks. If you get stuck on a long call and go late to your breaks or lunch, it counts against your metrics for the month. Everything is recorded and managers will plug into a call from the desk to listen in. As well as the control tower( who monitors how the call queue.) if your calls are longer then 6 minutes it will count against your monthly metrics. New employees get 3 sick days, so use them wisely. You will get written up if you go over them. Vacation time must be accrued before any request can be made. There is always OT offered, which you will have to sign up for because you can’t survive on the extremely low hourly rate they offer. I am not exaggerating any of these things. This job is extremely demoralizing and mentally, spiritually crushing.
