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      PENFED Credit Union

      Engaged employer

      PENFED Credit Union reviews

      Okay - Customer Service Representative PENFED Credit Union Employee Review

      3.0
      18 Oct 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training is provided along with supervisor support

      Cons

      Stress of pushing credit cards and early morning

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      PENFED Credit Union Response
      1y
      Thanks so much for taking the time to leave us a review, it is much appreciated.

      Explore other reviews about PENFED Credit Union

      5.0
      25 Mar 2026
      Sr director
      Recommend
      CEO approval
      Business outlook

      Pros

      Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

      Cons

      Sometimes can be stretched for more resources

      2.0
      6 Jun 2026
      Member concerns and advocacy, analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Helping members financially get through tough times.

      Cons

      Rigid policies that make no sense, a lack of common sense when it comes to new products and services, inability to think like a credit union.

      1
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