Hidden Gem - Sr Director PENFED Credit Union Employee Review

To build full context, I am not a person that looks to jump from employer to employer. My intent was to find an organization that seeks to balance internal promotion while still bringing in fresh ideas from outside the organization. Though seemingly simple, that balance has been rare throughout my career. Most organizations seem to rely on either side of the scale, often with detrimental consequences to those that remain within the organization. I have been very happy with my work environment at PenFed. Throughout my time with the organization, I’ve seen consistent opportunities for growth and advancement, and leadership genuinely encourages employees to develop their skills and careers. PenFed continues to invest in creating a culture that supports employee growth while maintaining a collaborative and friendly atmosphere. The people are supportive, the work is meaningful, and the organization values both professional development and teamwork. Overall, it’s a great place to build a long‑term career.

Not a lot to add here, but that is not intended to state that the universe remains sunshine and rainbows. Every growing organization has faults, and those exist within PenFed too. However, my intent in the statement above is to say that the common issues, seen among all organizations, do not create enough of a distraction to the positives.

-Starting salary is competitive -benefits look good on paper -variety of shifts available -occasionally snacks are provided

-inadequate tools to perform job duties -understaffing makes it difficult to get time off thus employees are deprived of compensation they earned -management actively asks for feedback then does not follow through or does the exact opposite -employees are constantly asked to cross-train for additional duties, but these additional duties do not come with an increase in compensation (they skirt around this by putting "additional duties as assigned" in the job descriptions, but at what point does it become unreasonable for employees to continue to absorb these duties without an increase) -bringing concerns to chain of command is ineffective -policies change without notice resulting in employees being reprimanded for providing old information -conflicting information surrounding policies is also an issue -the QA department does not seem to know which agents are responsible for which tasks and will penalize them for not performing a task for which they are not responsible -When you attempt to take concerns to upper management, they try to convince you that you are the problem, not the culture of the company -CEO and upper management's attitude seems to be, "if you don't like how we do things, then you're welcome to leave" -upper management has been known to retaliate when an employee tries to bring issues to their attention -lower management runs out of excuses for why things are so bad, so they absorb their subordinates' frustrations for a time and then eventually avoid employees that complain. I imagine this is very frustrating for them too